SHIPPING POLICY

SHIPPING POLICY

At JESIN.com, operated by Ellis Visual Arts LLC, we are committed to shipping your order as safely, efficiently, and cost-effectively as possible.

Because many of our products are specialty creative materials and heavier-weight items, shipping rates, methods, and delivery timelines may vary based on order size, weight, destination, and carrier availability.

By placing an order on our website, you agree to the shipping terms outlined below.

Where We Ship

We currently ship to:

  • the United States
  • Canada

We may, at our sole discretion, accommodate additional international shipping requests.

For shipments to Europe, please visit:
www.mrscolorberry.com

Currency & Pricing

All prices, shipping thresholds, and promotional offers listed on JESIN.com are shown in United States Dollars (USD)unless otherwise stated.

Customers purchasing from outside the United States (including Canada) may be subject to:

  • currency conversion by their payment provider
  • foreign transaction fees
  • exchange rate fluctuations

Ellis Visual Arts LLC is not responsible for currency conversion rates, bank fees, or exchange rate differences applied by third-party payment providers.

U.S. Shipping

Shipping Rates

Shipping rates are based on order value, package weight, dimensions, and delivery location.

Current U.S. Shipping Structure

  • Orders under $125 USD are charged shipping at checkout
  • Orders of $125 USD or more qualify for $12.95 flat rate shipping

Free shipping is not offered year-round and is only available during limited promotional periods, if explicitly stated.

Carrier & Service Selection

Ellis Visual Arts LLC reserves the right to:

  • select the most cost-effective and reliable shipping carrier
  • adjust or substitute shipping methods
  • modify service levels based on operational needs

Carriers may include:

  • USPS
  • UPS
  • or other available shipping providers

Carrier and service options displayed at checkout are not guaranteed.

Flat Rate Shipping (U.S. Orders $125+)

For orders qualifying for flat rate shipping, Ellis Visual Arts LLC reserves the right to:

  • select the most cost-effective carrier
  • substitute shipping methods as needed
  • choose a service level that provides a similar estimated delivery timeframe

Flat rate shipping does not guarantee a specific carrier or service level, and shipping methods may differ from those displayed at checkout.

Such substitutions do not qualify for refunds, credits, or adjustments.

Canada Shipping

Shipping Method

All Canadian orders are shipped via:

USPS International (or equivalent postal service)

We have moved away from certain courier services due to increased brokerage and handling fees that may result in unexpectedly high delivery costs.

Shipping Rates

  • Canadian shipping is calculated at checkout
  • Flat-rate and free shipping are not available for Canadian orders

Customs, Duties & Taxes

International shipments (including Canada) may be subject to:

  • customs duties
  • import taxes
  • VAT / GST / HST / PST
  • brokerage or handling fees

These charges:

  • are determined by the destination country
  • are not included in your order total
  • are the sole responsibility of the customer

Ellis Visual Arts LLC has no control over these charges and cannot predict or reimburse them.

Failure to pay required customs fees may result in:

  • return shipping charges
  • processing fees
  • deductions from any refund (if applicable)

Free Shipping & Promotional Offers

From time to time, we may offer:

  • free shipping
  • flat-rate shipping
  • discounted shipping promotions

These offers:

  • are temporary
  • may apply only to certain order thresholds or regions
  • may be modified or discontinued at any time without notice

We reserve the right to exclude:

  • oversized or heavy shipments
  • wholesale orders
  • remote or limited-access locations

Carrier Control for Promotional Shipping

For any promotional shipping offer, Ellis Visual Arts LLC reserves full discretion to:

  • select the carrier
  • substitute shipping services
  • adjust service levels

Shipping methods may differ from those displayed at checkout and do not qualify for refunds, credits, or adjustments.

Order Processing

Most in-stock orders are processed within:

1–5 business days

Processing times:

  • are estimates only
  • may increase during high-volume periods
  • are separate from shipping transit times

Transit Times & Delivery

All delivery timelines are:

  • estimates only
  • not guaranteed

We are not responsible for delays caused by:

  • shipping carriers
  • weather
  • customs processing
  • holidays
  • service disruptions outside of our control

Address Accuracy & Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address.

You agree to ship to an address where the package can be safely received. We may require signature delivery at our discretion.

Undeliverable or Returned Packages

If an order is returned due to:

  • incorrect or incomplete address
  • failed delivery attempts
  • refusal of delivery

The customer is responsible for:

  • original shipping charges
  • return shipping charges
  • payment processing fees
  • a 20% restocking fee (minimum $25)

Refused Shipments (IMPORTANT)

Refusing a shipment at delivery does not constitute an authorized return.

Refused shipments may result in:

  • return shipping charges
  • original shipping charges
  • payment processing fees
  • a 20% restocking fee (minimum $25)

Processing of refused shipments may take up to 30 business days.

Unauthorized Returns

Products returned without prior authorization are considered unauthorized returns and may be:

  • refused
  • returned to sender
  • or considered forfeited without refund

PO Box Deliveries

Some products and shipping methods may not be deliverable to PO Boxes.

By selecting a PO Box as your shipping address, you accept all risks associated with delivery limitations.
Ellis Visual Arts LLC is not responsible for failed or incomplete delivery to PO Boxes.

Cold Weather Risk

Certain products may be affected by extreme temperatures.

By placing an order during cold weather conditions, you acknowledge and accept the risks associated with freezing during transit.

Ellis Visual Arts LLC is not responsible for damage caused by temperature exposure, except where required by law.

Lost, Stolen, or Damaged Packages

Shipping insurance may be included at our discretion.

To be eligible for claims:

  • all packaging must be retained
  • issues must be reported within 10 calendar days

Failure to follow required procedures may result in denial of claims.

Delivered Packages & Responsibility (IMPORTANT)

Once a shipment is marked as “Delivered” by the carrier to the address provided at checkout, responsibility for the package transfers to the customer.

Ellis Visual Arts LLC is not liable for packages that are lost, stolen, or missing after confirmed delivery.

Missing or Stolen Packages After Delivery

If your package is marked delivered but cannot be located:

  • check with household members or neighbors
  • contact the shipping carrier directly to open an investigation
  • contact the delivery service for confirmation details

In cases of suspected theft, you may be required to:

  • file a report with local law enforcement
  • provide documentation for carrier or insurance claims

Claims & Support

While we are happy to assist in guiding next steps, Ellis Visual Arts LLC does not guarantee replacement or reimbursement for packages confirmed delivered by the carrier.

All resolutions are subject to:

  • carrier claim approval
  • insurance eligibility
  • and our policies at our sole discretion

Limitation of Liability

Once a shipment has been transferred to the carrier:

Ellis Visual Arts LLC is not responsible for:

  • carrier delays
  • lost or stolen packages
  • denied insurance claims
  • customs-related issues

To the fullest extent permitted by law, liability is limited to the value of the goods purchased.

Returns & Cancellations

All orders are:

  • non-refundable once placed
  • non-cancelable once processing has begun

Returns are:

  • reviewed on a case-by-case basis
  • approved at our sole discretion

Approved returns may be subject to:

  • original shipping charges
  • return shipping charges
  • payment processing fees
  • a 20% restocking fee (minimum $25)

Refunds, if issued, will reflect all applicable deductions.


Need Help?

📧 ELLISVISUALARTS@OUTLOOK.COM

We’re always happy to help.

Introducing

Pouring candles in your DIY JESIN containers

A DIY adventure with soy wax

Pouring candles - doesn't that sound like a wonderfully relaxing and at the same time creative activity? It's no wonder that candle making in unique containers is becoming more and more popular. In a world that is becoming more and more hectic, many people long for a little bit of peace and comfort. And that's exactly what candle making can offer!

 Why soy wax instead of paraffin wax?

 Before we delve into the magical world of candle making, let's take a look at the material used. Soy wax has replaced the tried and tested paraffin wax in many households in recent years, and for good reasons:

 Environmentally friendly: Soy wax is made from soybeans, a renewable resource. In contrast, paraffin wax is extracted from petroleum, which is less environmentally friendly. Better for your health: Burning paraffin wax produces harmful substances such as benzene and toluene. Soy wax, on the other hand, burns cleaner and produces less soot.

Longer burning time: Soy wax has a lower melting temperature, which means the candle burns longer. More candlelight for your money - who can resist that?

Better scent development: Soy wax has the wonderful property of holding scents better and releasing them more evenly, which leads to a more intense and long-lasting scent experience.

The candle-making trend:
Why now?

Why is candle-making so trendy? There are several reasons why people around the world are turning to wax-making and wick-cutting:

Relaxation and stress relief: The process of making the container for your DIY candle yourself is already "addictive". And then there's the process of making the candle: it can be extremely calming. The warmth of the liquid wax, the gentle scent and the steady stirring act like a meditation. A moment of calm in the midst of hectic everyday life.

Creative expression: There are no limits to creativity when making candles. Whether you mix colors with JESIN for your candle container, experiment with scented oils or try out different silicone mold containers - each candle is unique with JESIN and an expression of your creativity.

Personalized gifts: Homemade candles are fantastic gifts. They show that you have taken the time and effort to create something unique. Perfect for birthdays, holidays or simply to make someone happy. Because anyone can buy off the shelf. Now individuality is required!

Sustainability: In a time when sustainability is becoming increasingly important, candle making with environmentally friendly materials such as soy wax is a great way to live more consciously. Likewise, you can refill your cast JESIN container with soy wax again and again! So it's a great "re-fill" option.

Aromatherapy: Scented candles can lift the mood, relax or even promote concentration. The aromas of lavender, citrus fruits or eucalyptus can work small miracles in everyday life.

Now that you know why soy wax is great and why candle making is so trendy, let's get started! 

Step-by-step instructions:
Your own soy wax candle in a JESIN container

 

Pouring with JESIN

1) Mix the JESIN in a suitable cup. Mixing ratio is 2:1, i.e. 2 parts powder and 1 part liquid. But please use weight - and not feel! ;)

 

2) Now add some color (if you want), such as the LIQU-MENTs, and stir the color in well.

 

3) Then take your silicone mold and pour the JESIN into it. Don't rush, because you have 20 minutes of processing time. With a little tapping on the edge of the silicone mold or a vibration plate, you can get all the bubbles out.

 

4) After waiting 20 minutes, you can now take your beautiful, self-made candle cup out of the mold. It now needs about 12-24 hours until the moisture has completely evaporated, only then can you fill it with candle wax.

 

-> small tip: If you have a silicone mold and you are not sure how much JESIN you need, just fill the mold with water. This amount of water times 2 gives you the amount of JESIN you need. It's that easy!

 

Pouring with JESIN SOY WAX 

Prepare materials:

  • JESIN SOY WAX
  • Your DIY JESIN container
  • JESIN SOY WICKS (candle wicks that are perfectly matched to the JESIN SOY WAX)
  •  Fragrance oil (optional)
  •  Dye (optional)
  •  Stirring sticks
  •  Craft Sticks with the holes punched (we need this as a wick holder)
  •  Thermometer
  •  Double boiler or heat-resistant measuring cup

 

Preparation: 

Place the wick in the middle of the container. Depending on the size of the container, several wicks are suitable. The JESIN SOY WICKS have an average burning radius of 7 cm. This allows you to measure how many wicks you need so that your candle burns beautifully at the end and there are no wax residues on the edge of the container.

 Melting wax:

 If you want to know how much soy wax your JESIN container needs, fill this container with water again to the desired height of your wax. Ideally, it should always be 0.5 cm below the edge. This amount of water x 0.9 = the gram amount for the amount of soy wax required

Melt the soy wax in the double boiler over medium heat. Stir regularly and keep an eye on the temperature - ideally it should not rise above 72°C.

* (optional) Add fragrance and color:

 As soon as the wax has completely melted, you can add fragrance oil and colorant. Stir thoroughly so that everything is evenly distributed.

Pour wax:

 Carefully pour the liquid wax into the prepared container. Ideally, your container is at room temperature and has even been on a heater beforehand. You can give the wick(s) some support with a perforated craft sticks.

 Let it cool down:

 Let the candle cool completely and harden at room temperature. This can take several hours.

Trim the wick:

Cut the wick to about 0.5-1 cm in length to ensure that the candle burns evenly.

VoilĂ , your homemade soy wax candle is ready! Not only is it a wonderful addition to your home, but it is also a testament to your creativity and attention to detail.

 In a world that is often characterized by stress and chaos at times, candle making offers a welcome break. It combines craftsmanship, creativity and relaxation in a wonderful way while also creating a cozy home. So, light your new candle, sit back and enjoy the warm light and calming scent - you deserve it!

Shop all Sets